No Refund Policy
Please read our policy carefully before making a purchase.
At Perfume Plug GH, we are committed to providing our customers with authentic and high-quality fragrances. Due to the nature of perfume products and hygiene considerations, all sales made through our website are final.
1No Refunds
All purchases made on Perfume Plug GH are non-refundable. Once an order has been placed, confirmed, and processed, we do not offer refunds for any reason including but not limited to:
- Change of mind after purchase
- Preference for a different fragrance
- Incorrect selection made by the customer
- Dissatisfaction with scent preference
Customers are strongly encouraged to review product descriptions carefully before completing their purchase.
2Exchanges for Damaged or Incorrect Items
Although refunds are not provided, Perfume Plug GH may offer an exchange under the following circumstances:
Product delivered is damaged upon arrival
Wrong item was delivered
To qualify for an exchange:
- The issue must be reported within 24 hours of delivery
- Clear photo or video evidence of the issue must be provided
- The product must be unused and in its original packaging
Once the claim is verified, we will arrange for a replacement of the correct product where possible.
3Order Verification
Customers are responsible for ensuring that:
- The correct product is selected before checkout
- The delivery details provided are accurate
Perfume Plug GH will not be responsible for losses caused by incorrect information provided by the customer.
4Contact for Claims
If you receive a damaged or incorrect item, please contact us immediately through:
Our team will review your request and respond as quickly as possible.
5Policy Acceptance
By placing an order on the Perfume Plug GH website, you acknowledge that you have read, understood, and agreed to this No Refund Policy.